Yes, you should an email address that ends with @gmail.com or a corporate email address that is hosted by Google Mail servers (read more about Google Apps for Business).

Most Androids will have an internal SD Card. KwikReports App will use this one instead. If your Android does not have an internal SD Card then you will need to install one.

Some Android devices may rename the file "KRFiresprinklers.apk" to "KRFiresprinklers.pdf" after download. If this occurs you must change the extension back to .apk.

In case file rename functionality is missing from your Android device, you can use third-party file management tools available on Google Play: File Manager.

• Make sure you have checked the "Accept Terms";
• Check to see if you get an "Invalid Activation Code" notice. This notice may be difficult to see if you have a keyboard displayed on your screen. If you get this notice:
  • Be sure you enter the activation code exactly as you received it;
  • Your activation code has expired after 24 hour period. Create a new code from Inspectors Management page.

• At this stage your mobile device must download a large number of files, therefore a reliable data connection would be required. You can do the following to transfer those files in two sessions:
  • After the splash screen disappears rotate your phone to landscape to activate your gravity sensor. If you have received your account filles, this will trigger your device to go into "Upgrade Mode". Tap the "Continue" button;

After installing KwikReports, tap the "Applications" icon on the device, find the KwikReports icon, press and hold to place the icon on the Home screen.

KwikReports allows a firm to manage orders with multiple Inspectors. Once an order has been processed it is assigned to a specific Inspector, the other Inspectors will not be able to download that order. You can use online Inspection Order form to assign it to a different Inspector.

Inspection Order values are populated from the online "Inspection Order" page, which should be used to provide missing values.

KwikReports Android application only records entered data once a "Save Section Data" button is selected on a system data entry screen. If the "Save Section Data" entry button is not selected, NO DATA or a X will appear on the preview screen for that item.

• Check your "Outbox". If the report email is still there for more than a few minutes and a strong data connection is present, refer to the next item of this FAQ;
• Check the "Spam" folder of recipient's email account;
• Check to confirm you have reports remaining in your account;
• Check that the email account you are using on your Android device is the one you have set in your "Manage Inspectors" page.

• YES, your android camera image size can be set in the camera settings section. You should use the lowest setting as it will keep your data transfers down and at your cameras lowest image size setting your clients can generally increase their pdf magnification by 600% before pixilation occurs .

• Consult with your device manufacturer's instructions on how to navigate your email application. A few suggestions that may help:
  • Check the signal strength on the device;
  • Open "Outbox" and tap on device's Settings button followed by "Refresh" button;
  • Select "stuck" email in the "Outbox" and try to re-send it;
  • Go into the device's Wireless and Network Settings and turn the "Airplane mode" on. Wait 30 seconds, and then turn it off. This will reset data connection;
  • Restart the device by powering off, then powering back on again.

On some devices the camera will remain locked in the "On" position if you have hit the power button while in camera mode. You need to push your power button again, this should remove the "locked" icon.

• Direct manipulation of files in KwikRepors SD Card directory may cause the application to crash. To reset to working state you will have to delete SD Card folder and re-install KwikReports application. WARNING By doing so you will lose all historical report data;
• Make sure that the SD Card is fully functional and properly seated

Some Android devices utilize the gravity sensor to establish height and width. If yours does not, then make sure you always use the same device orientation when taking photos.

The amount of space that KwikReports needs to utilize on these pages requires a screen of at least 3.7". Some users have developed a "work around" using the Android back button but a larger screen is required to make use of all KwikReports features.